The phrase “full desk” has long since become a symbol: Where Originally documents and folders were stacked behind huge computer monsters, today there is usually only a laptop. Most printers and scanners, in whose queues people used to like to pass the time with formal and informal conversations, are a thing of the past – as are fax machines and telephones.
Wait a minute: telephones? Not entirely true: Because if a device steadfastly defends itself against the advancing digitization, then it is probably the good, old telephone.
Media breaks cost time
Picking up the receiver, be it a more modern smartphone or a more classic telephone, is just another avoidable media break – and these often cost energy and time. This not only affects productivity, but also the valuable concentration and thus the efficiency of employees. What already works wonderfully with smart workflows for documents and meetings has not yet fully reached telephony.
The solution: To create a central place of communication that allows employees to function 100 percent with nothing more than their work equipment. The magic word: Unified Communications.
CTI: The core of Unified Communications
The term CTI stands for Computer Telephony Integration and describes the connection of classic system telephones with computers, whereby the latter can take full control of the connected telephone. That means in plain language: If you want to start a short phone call from an email, you no longer have to type the number into the phone and pick up the receiver, but can do this directly and with a click of the mouse on your computer.
On the other hand, CTI technology enables information of the caller linked to the CRM to be displayed for incoming calls – such as contact details or conversation histories. This makes communication more efficient and at the same time ensures a better customer experience.
But sometimes the soundtrack is not sufficient. Getting to know new customers and partners personally or presenting concepts or pitches often requires additional functions, such as video telephony or screen sharing. But here, too, the following applies: A central workstation, equipped with smart workflows and the right technology, requires a more efficient and productive day-to-day work.
Smart workflows with Cloudya from NFON
The Munich-based company NFON has set itself the task of bringing corporate communications into the 21st century. With the cloud telephone system Cloudya and the intuitive communication tools, employees can communicate and stay in contact quickly, easily and independently of the end device – within a holistic app, without any media breaks and regardless of the device.
Because if the question arose what exactly a smart workflow could be: “Smart workflows” are understood to mean The sustainable networking of services and functions, which is logical for those using it, because it saves time and effort – such as the accommodation of all relevant communication tools within an app ecosystem. Among other things, this brings advantages such as cross-device usability, more efficient work processes and thus the chance of higher productivity and satisfaction in the long term.
And in the event that the soundtrack is not enough, Cloudya Meet & Share was developed for just that. Meet & Share enables seamless integration of video into ongoing phone calls, conveniently using a button. The quick and easy sharing of screen contents, e.g. for collaborative work or presentations, requires nothing more than a click.
Long story short: If you too think that you can improve your everyday work with smart workflows in the long term and that you should equip your workplaces future-proof, then test Cloudya now exclusively for 30 days – free of charge and non-binding, with full functionality and without limitations. That means: excellent voice quality, unlimited calls worldwide, over 150 IP features and maximum reliability with zero risk.
Now communicate smarter
